Testive Terms of Service
Welcome to Testive Coaching! Achieving success on standardized tests is an important step in your student’s journey to college, and Testive is proud to be a part of that journey.
Please read the following terms of service. By using Testive Coaching, you agree to these terms, which may be changed.
It is essential to have test date(s) as a target for your program timeline. This helps you identify, work towards, assess, and reach your goals. All SAT and ACT dates are scheduled significantly in advance, which makes it simple to target specific test dates and choose the right start and end dates for your program.
If your student has not taken an official SAT or ACT test prior to starting their program, you will be advised to target two test dates in order to begin the program. If your child has taken an official SAT or ACT prior to starting the program, you will still be asked to select at least one target test date in order to begin.
Registering for Test Dates
While you must provide at least one target test date in order to begin the program, you are responsible for registering for this test.
Testive cannot register students for the SAT or the ACT, and Testive is not responsible for students missing the registration deadline for a particular test.
Start Date and End Date
Your program’s start date is the date of your student’s “Kick-Off Call” (first meeting) with their coach. If your student’s scheduled kick-off call is rescheduled through the call scheduler, the program start date will be adjusted along with it.
If you would like to adjust your end date, it is your responsibility to do so from within the parent portal before your last payment is processed. No refunds related to incorrect program end dates will be processed after program conclusion.
Preparing for Your First Meeting
After you purchase a Testive coaching program and select a coach, your student must schedule a Kick-Off Call (first meeting) with their coach.
Before the Kick-Off Call, your student must complete and submit a full-length practice SAT or ACT test via Testive’s website or iOS scoring app (ACT only).
If this is not completed prior to the first meeting, the coach reserves the right to cancel the meeting and reschedule this meeting as the second meeting of your program.
If a Kick-Off Call is rescheduled with less than 24 hours notice, or a student misses their Kick-Off Call without notifying their coach, you will forfeit the first meeting and the rescheduled kick-off call will count as the second meeting of the program, without a change to the start date (see Cancelling & Rescheduling).
Making Changes to Program Length
Adding Time To Your Original Program:
You may extend the length of your program beyond its originally scheduled end date from the Parent Portal using the “Manage Account” feature. Coach availability is not guaranteed when adding time; however, we will do everything possible to maintain coach consistency when a program is extended.
Taking Time Off:
We don’t recommend taking long breaks away from prep, and therefore suggest scheduling prep at a time when your student will be available to complete weekly assignments and meet with their coach consistently for the duration of the program.
If a student needs to take time off, and they know they will only miss one meeting (one week off), they should arrange this with their coach so they can make up the missed meeting. They can make up the meeting that will be missed with an extra meeting before or after, or a double-length session in the case of coaching plus. This should be arranged no less than one week before the break occurs.
However, if needed, we do accommodate scheduling 2, 3, or 4 week pauses from Coaching . For example, you may have an extended family vacation, a trip to summer camp during your only available window for prep, or you may have planned your program around multiple test dates, and you know you’d like to pause and wait for scores to come back before resuming prep. If your student intends to take a break for 2, 3, or 4 weeks, it is your responsibility to ensure the program is paused for the appropriate amount of time. This pause should be scheduled using the “Manage Account” tool in the Parent Portal. We are not able to retroactively pause accounts after an undocumented pause has occurred (i.e. Testive was not made aware of the pause in advance and it was not processed through the Parent Portal.)
Ending Your Program Early:
You may shorten the length of your original program through the Parent Portal using the “Manage Account” feature. In order to avoid overage charges, please make these changes before your next billing date.
You may cancel your Testive Coaching Program within 14 days of your program start date for a full refund of the first monthly payment. Should you choose to cancel, or immediately end, your program at any point after the 14-day mark, please do so using the “manage account” feature of the Parent Portal. No prorated refunds will be offered. In order to avoid overage charges, please make program length adjustments prior to your next billing date.
We are able to help you with any of these features of program adjustment if you contact us at email@example.com (see Communication below).
The student and their coach should agree which form of communication they wish to use outside weekly meetings for the duration of the the program. Communication options include text, phone call, or email. Both parties are responsible for responding in an appropriate amount of time regarding scheduling, technical questions, etc.
If a parental phone call with the coach is requested outside of scheduled check-in calls, the conversation may be redirected to your point of contact on Team Testive.
The Testive Customer Happiness office is open Monday – Friday between 9am – 5pm Eastern Time. We are closed on Saturdays and Sundays. Monday – Friday, we will do everything we can to respond to your request within 24 hours. For messages sent between Friday evening and Saturday evening, it may take longer than 24 hours for us to reply. Team Testive can be reached using firstname.lastname@example.org or by leaving a voicemail at 888-960-8378 ext 3.
Your student’s coach will provide them with an assignment before, during, or after their weekly check-in call. Thi